FAQ

Shopping, delivery and order support

How long does shipping take?

Our published shipping policy states 1–3 business days for processing, followed by an estimated 7–15 business days after shipping, depending on location. These are separate stages, not a 7–15 business day total-delivery promise. Review the current shipping policy before ordering.

Will my order arrive before Navratri or Diwali?

Festival arrival is not guaranteed. Before ordering for a specific date, contact us with the product name, delivery PIN code and required date to check feasibility. Do not rely on an end-of-October order automatically arriving before Diwali.

What are the shipping charges?

Any shipping charges are shown at checkout before payment. Review the final total before placing your order.

Which payment methods can I use? Is COD available?

Use the payment methods actually displayed at checkout. Cash on delivery is not promised unless it appears as an available option for your order.

Can I return or exchange an item?

Eligibility depends on the refund policy, including its condition requirements and exclusions for sale and personalised items. Not every product is eligible. Contact us before ordering if you are unsure.

My item arrived damaged or wrong. What should I do?

Contact us promptly with your order number and clear photos so the issue can be reviewed under the refund policy. A replacement or refund is subject to that review and the applicable policy.

Does a pendant include a chain? Does my item include gift packaging?

Inclusions vary by listing and selected option. Do not assume a chain or gift packaging is included unless the product page explicitly confirms it. Contact us for clarification before ordering.

How do I order an engraved wooden wellness gift?

If you select an engraved option, follow the instructions on that product page and confirm the personalisation details and delivery feasibility. Personalised items can have different return eligibility.

How can I track or ask about my order?

Use the tracking information in your shipping confirmation when available. Email sharmarishav326@gmail.com with your order number for help. Our support team aims to reply within 24–48 hours, Monday to Saturday.

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